Assistant Manager-After-Sales Service Operations
Core
Oversee daily after-sales service operations, including field service activities, service centre operations, repair coordination, and job closure.
Role type
Assistant Manager, After-Sales Service Operations
Builds
End-to-end service operations for Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions
Domain
Consumer Electronics / Home Appliances
Required skills
KPI monitoring, technician scheduling, workload distribution, backlog management, customer complaint resolution, operational efficiency analysis, reporting, stakeholder coordination
Preferred skills
Analytical skills, problem-solving, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Monitor and drive key service KPIs (RTAT, Technician NPS, pending jobs), manage technician scheduling and manpower utilization, handle customer complaints and escalations, prepare Monthly Business Review reports, coordinate weekly service review meetings, identify operational bottlenecks and implement process improvements
Seniority
Mid-level Manager