Customer Service Agent
Core
Manage the end-to-end order-to-cash process, including sales orders, invoicing, claims, and logistics coordination for customers.
Role type
Customer Service Agent (Order Management)
Builds
Sales orders, invoices, shipping instructions, and warranty claims
Domain
Manufacturing supply chain / B2B customer service
Deliverable
product features
Required skills
Order management, invoicing, debt collection, supplier coordination, logistics coordination, claims processing, data registration, negotiation
Preferred skills
PC skills (MS Office), customer relationship building, conflict resolution
Responsibilities
Handle customer purchase orders and create sales orders, register and maintain customer data, handle invoicing and settle deviations, coordinate shipping instructions with logistics, register warranty claims, handle internal orders
Seniority
Junior to Mid-level, hands-on IC
