Associate Customer Service Representative
Core
Primary interface for onsemi to external customers, managing orders, complaints, and requests while providing tactical support to Sales and Marketing.
Role type
Associate Customer Service Representative
Builds
Operational support for Sales and Marketing teams
Domain
Semiconductor industry (automotive and industrial end-markets)
Deliverable
client delivery
Required skills
order management, stakeholder relationship management, report analysis, logistics coordination, complaint handling, problem solving, negotiation, English (fluent)
Preferred skills
semiconductor processes knowledge, Salesforce CRM, shifting schedule adaptability
Responsibilities
Process customer orders, manage meetings, handle complaints and requests, run reports to identify trends, coordinate with logistics for urgent shipments, drive closure of exceptional requests
Seniority
Individual Contributor