Executive OTC- Orders/ Collections
Core
Managing overdue invoices and processing customer orders for a global IT services client.
Role type
Senior Operations Specialist (Collections & Order Processing)
Builds
Cash flow stability and accurate order fulfillment for financial services and retail clients.
Domain
Financial Services / Retail / IT Services
Deliverable
client delivery
Required skills
Accounts receivable analysis, billing dispute resolution, order validation, system data entry, performance reporting, stakeholder coordination
Preferred skills
Credit risk assessment, cash flow forecasting, process improvement
Technologies
NEC software suite, order management portals, aging report tools
Responsibilities
Contact customers to follow up on overdue invoices and resolve billing disputes. Review and validate customer orders for technical and commercial accuracy. Analyze accounts receivable aging reports to prioritize collection efforts. Record daily order volumes, rejections, and exceptions in the system database. Generate collection performance reports and flag deteriorating payment behaviors. Coordinate with retained organizations to resolve order discrepancies and ensure timely fulfillment.
Seniority
Mid-level, hands-on IC
