Customer Service Representative 1-1
Core
Handles level 1 customer inquiries, order management, and warranty/claims processing for HVACR and cold chain solutions.
Role type
Customer Service Representative (Order Management & Support)
Builds
Order confirmations, shipment lists, open order reports, and resolution for order management issues.
Domain
Climate technology / HVACR / Cold chain logistics
Deliverable
client delivery
Required skills
multi-channel communication, order processing, pricing discrepancy analysis, shipment coordination, warranty and claims handling, cross-functional coordination
Preferred skills
process documentation support, training participation
Technologies
EDI, Customer Portals, Shared Mailbox
Responsibilities
Receive and respond to customer inquiries via calls, emails, and chat; manage mailboxes and prioritize orders; process orders from EDI, portals, and blanket POs; analyze pricing discrepancies and plant capacity; coordinate with sales and materials departments to resolve order issues; generate shipment confirmations and reports; handle warranty, claims, and returns; process RGA requests and credit claims.
Seniority
Entry-level / Individual Contributor