Application Support Engineer
Core
Support internal and customer-facing web and mobile applications, ensuring stability, resolving incidents, and maintaining platform health.
Role type
Application Support Engineer
Builds
Customer portal and digital solutions for data centers, healthcare, and advanced manufacturing
Domain
Thermal management, building systems, energy efficiency
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Troubleshooting enterprise applications, Agile methodologies, SQL, Azure DevOps, ServiceNow, ReactJS, Spring Boot, REST/SOAP services
Preferred skills
JSP/JSF, performance tuning, observability tools, customer-facing digital application support
Technologies
Microsoft Azure, Azure App Services, Redis Cache, Jira, ServiceNow
Responsibilities
Monitor and resolve application issues via ServiceNow/email, execute database queries and application updates, support application releases, maintain reporting on support tickets and performance, partner with engineering teams to drive long-term solutions
Seniority
Mid-level, hands-on IC
