Senior Product Specialist
Core
Trusted technical advisor and backline support for enterprise customers, resolving complex technical issues and ensuring high availability of application services.
Role type
Senior IC technical support specialist (enterprise applications)
Builds
Customer success outcomes and stable application services for global manufacturers
Domain
Manufacturing software / Enterprise IT support
Deliverable
client delivery
Required skills
SQL (Oracle, SQL Server), troubleshooting complex applications, database management, application server configuration, performance tuning, Java technology support, documentation of solutions
Preferred skills
ETL tools (Informatica, IICS, Kettle), Open-Source technology (Apache Web-Server, Tomcat), Internet application technologies (HTML, XML, networking, firewalls), enterprise application implementation
Technologies
Oracle, SQL Server, Informatica, IICS, Kettle, Apache Web-Server, Apache Tomcat, Java, HTML, XML
Responsibilities
Own and resolve escalated customer technical issues; provide solutions and workarounds for complex problems; collaborate cross-functionally with developers and product owners; document solutions per KCS best practices; manage cases in Sales Force; address enterprise down situations to meet SLAs; participate in training and continuous improvement
Seniority
Mid-level, hands-on IC