IT Application Support Engineer
Core
Provide L1 and L2 support for software application issues, manage incidents, and coordinate with cross-functional teams to resolve customer problems for ADMS and ComLIMS products.
Role type
IT Application Support Engineer (L2/L3)
Builds
Incident resolution and application stability for ADMS and ComLIMS
Domain
Life Sciences / IT Operations
Deliverable
client delivery
Required skills
Application troubleshooting, IIS troubleshooting, MSSQL/T-SQL database manipulation, ITIL framework practice, API/REST debugging, Single Sign-On understanding, UML understanding, Cross-functional coordination
Preferred skills
Cloud concepts, Terraform, Observability, Automated script writing, Azure/DevOps certification
Technologies
MSSQL, T-SQL, IIS, Windows Server, API, REST, UML, Terraform, Azure, DevOps
Responsibilities
Diagnose and resolve application issues, create and track tickets through lifecycle, coordinate with L3 support for bug/enhancement requirements, escalate blocking issues, manipulate databases using SQL scripts, assist in day-to-day BAU operations
Seniority
Mid-level, hands-on IC
