Cloud Support Engineer
Core
Monitor, maintain, and support cloud-hosted applications and production environments to ensure high availability, optimal performance, and stability.
Role type
Cloud Support Engineer (L2/L3)
Builds
Enterprise cloud-based applications and production environments
Domain
Cloud Operations / Application Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud platform operations (AWS/Azure/GCP), Unix/Linux administration, Shell scripting, Relational database management (SQL Server/Oracle/MySQL), Incident management, Performance monitoring, Troubleshooting complex technical issues, SLA adherence
Preferred skills
Data pipeline support, ETL process familiarity, Distributed application environments, Application security best practices
Technologies
AWS, Azure, GCP, Unix, Linux, Windows Servers, SQL Server, Oracle, MySQL, SSH
Responsibilities
Monitor server performance metrics (CPU, memory, databases, file systems), Identify and resolve operational issues in applications and infrastructure, Review and prioritize production incidents, Maintain operational documentation (runbooks, troubleshooting guides), Generate operational reports and health dashboards, Collaborate with Engineering and Infrastructure teams to optimize reliability and scalability, Support on-call rotations for production availability
