Packaged/SaaS Application Engineer
Core
Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability.
Role type
Packaged/SaaS Application Engineer
Builds
Configured and supported SaaS applications aligned with business needs
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow Hardware Asset Management (HAM), configuring packaged/SaaS applications, APIs, low-code platforms, system troubleshooting, documentation
Preferred skills
SME development, cross-functional collaboration, mentoring junior members
Technologies
ServiceNow, low-code platforms, APIs
Responsibilities
Configure and support packaged or SaaS applications, manage application releases, monitor system performance and troubleshoot issues, document configuration changes, collaborate with cross-functional teams to implement enhancements, assist junior team members with guidance
Seniority
Mid-level, hands-on IC
