Servicenow Platform Architect
Core
Lead the end-to-end design, architecture, and governance of the ServiceNow platform to support long-term business needs across ITSM, CMDB, and other modules.
Role type
Senior ServiceNow Platform Architect
Builds
Scalable ServiceNow platform solutions, integrations, and automated workflows for enterprise IT operations
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform architecture, ITSM, ITAM, ITOM, JavaScript (server/client), Glide APIs, Flow Designer, REST API design, CMDB data governance, Scoped Apps, ITIL processes
Preferred skills
Data Fabric, Creator Pro addon, ATF (automated testing), ServiceNow certifications (CSA, CAD, CIS, CTA), mentoring technical teams
Technologies
ServiceNow, Flow Designer, IntegrationHub, Scripted REST APIs, Service Portal
Responsibilities
Define platform standards and governance, design scalable solutions and data models, lead technical design sessions, oversee complex configurations and integrations, support platform upgrades and roadmap planning, troubleshoot high-impact issues, review developer code, maintain architectural documentation
Seniority
Senior, hands-on IC with strategic oversight
