Tech Lead Service Now
Core
Technical lead responsible for designing, evolving, and governing the ServiceNow platform (ITSM, ITOM, CMDB) to support IT service management and operations processes.
Role type
Senior IC ServiceNow Tech Lead
Builds
ITSM, ITOM, and CMDB solutions on the ServiceNow platform
Domain
IT Service Management (ITSM) and IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform architecture, JavaScript scripting, REST/SOAP integrations, ITIL processes, release management, performance optimization
Preferred skills
CSM module expertise, ServiceNow CSA/CAD certifications, MID Server configuration
Technologies
ServiceNow, JavaScript, REST, SOAP, MID Server
Responsibilities
Pilot technical design and evolution of the ServiceNow platform, mentor developers, implement solutions on ITSM/ITOM/CMDB modules, ensure adherence to ServiceNow best practices, manage integrations with third-party systems, define technical roadmap, manage releases and upgrades
Seniority
Senior, hands-on IC