Senior ServiceNow Architect
Core
Senior technical leader designing and implementing enterprise ServiceNow solutions to enable product delivery and accelerate service management workflows.
Role type
Senior ServiceNow Architect (Technical Leader)
Builds
Enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation
Domain
IT Service Management / Enterprise Architecture
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow enterprise architecture, regulated environment experience, solution evaluation, risk assessment, vendor management, roadmap planning
Preferred skills
Mentoring, emerging technology trend analysis, cross-functional collaboration
Technologies
ServiceNow, Service Portal, Catalogs, HR, CSM, GRC
Responsibilities
Develop discipline strategy aligned with business objectives; provide architectural leadership for enterprise service management; ensure quality through risk assessment and mitigation; partner with stakeholders to translate requirements; evaluate solution options and integrations; mentor team members; identify emerging technology trends; manage vendor relationships; ensure compliance with security and audit requirements.
Seniority
Senior, hands-on IC with strategic leadership