Customer Service Employee
Core
End-to-end order management and customer support for fire protection and fastening materials sales and distribution in the Netherlands.
Role type
Customer Service Representative (Sales Support)
Builds
Order processing, customer inquiries, and sales support for fire protection and fastening materials
Domain
Industrial sales (fire protection, fastening materials)
Deliverable
client delivery
Required skills
Order management, customer communication, administrative processing, ERP system usage (SAP), Microsoft Office proficiency
Preferred skills
Technical background, CRM system usage (Sales Force), German or French language knowledge
Responsibilities
Manage the order process from start to finish, handle incoming calls and emails regarding market information, provide customers with up-to-date order information, verify delivery and payment terms, prepare transport documentation, product datasheets, and certificates
Seniority
Entry-level to Mid-level