Customer Service Representative
Core
Manage order lifecycle, customer inquiries, and logistics coordination for an industrial machinery business.
Role type
Customer Service Representative (Industrial Operations)
Builds
Order acknowledgements, export documentation, and logistics schedules for international clients.
Domain
Industrial machinery and manufacturing
Deliverable
client delivery
Required skills
Order management, invoicing administration, logistics coordination, export documentation, claims management, SAP proficiency, Microsoft Office
Preferred skills
Technical documentation handling, cross-functional project support, process improvement initiatives
Responsibilities
Handle incoming customer and supplier inquiries via phone and email; Clarify and register customer orders with sales teams; Monitor manufacturing and delivery schedules; Prepare export documentation; Coordinate on-site visitor reception and logistics.
Seniority
Mid-level, operational IC