Customer Support Consultant - Order Management (WLO) – German and English speaker
Core
Providing order placement, administration, and troubleshooting support to direct customers and distributors for diagnostic solutions in water, livestock, poultry, and dairy.
Role type
Customer Support Consultant (Order Management)
Builds
Smooth order processes and service delivery for IDEXX diagnostic products
Domain
Veterinary diagnostics and agricultural animal health
Deliverable
client delivery
Required skills
Fluent English and German, order management, import/export compliance, CRM systems (Salesforce/SAP), stakeholder relationship management
Preferred skills
Additional European language, experience with import/export aspects
Technologies
Salesforce, SAP
Responsibilities
Guide sales reps, customers, and partners through the order process; manage import/export authorizations and regulatory compliance; support internal partners (Finance, Sales, Technical Services); utilize CRM systems for process efficiency
Seniority
Mid-level, customer-facing