Customer Support Consultant - Order Management (WLO) – German and English speaker
Core
Supporting customers and distributors with order placement, administration, and troubleshooting for diagnostic solutions.
Role type
Customer Support Consultant (Order Management)
Builds
Smooth order processes and service for direct customers and distributors
Domain
Veterinary diagnostics and agricultural solutions
Deliverable
product features
Required skills
Order management, Import/Export compliance, CRM systems (Salesforce/SAP), Stakeholder management, Communication
Preferred skills
Additional European language, Experience with Import/Export aspects
Technologies
Salesforce, SAP
Responsibilities
Provide guidance to Sales Reps, Customers, and Partners on order processes; Manage import/export authorizations and regulatory compliance; Serve internal stakeholders (Finance, Sales, Technical Services); Utilize technology for process efficiency; Perform back-office tasks.
Seniority
Mid-level, 3+ years experience