Customer Engagement Manager
Core
Manage customer relationships and drive business growth by ensuring exceptional customer experiences and reducing shrinkage.
Role type
Customer Engagement Manager (Account Management)
Builds
Customer success plans and strategic initiatives for retail clients
Domain
Retail / Loss Prevention / Inventory Management
Deliverable
client delivery
Required skills
Customer relationship management, strategic planning, risk mitigation, project health monitoring, executive communication, CRM proficiency
Preferred skills
Sales process knowledge, pipeline management, analytical skills for engagement metrics
Technologies
Salesforce
Responsibilities
Collaborate with internal departments for timely delivery, serve as primary point of contact for key customers, lead engagements to reduce shrinkage, facilitate governance meetings, monitor project milestones, develop customer success plans, champion customer voice
Seniority
Mid-level, hands-on IC
