CSR Security Intrusion
Core
Process customer orders, manage deliveries, and handle order-related inquiries and complaints to ensure product delivery aligns with sales offers.
Role type
Customer Service Representative (Order Management)
Builds
Order confirmations, delivery schedules, and customer service resolutions
Domain
Manufacturing / Thermal Management Systems
Deliverable
product features
Required skills
Order processing, backorder monitoring, complaint handling, customer communication, case management, data entry
Preferred skills
Experience in manufacturing, proficiency in English
Technologies
Salesforce, Lawson, SAP, MS Office
Responsibilities
Input orders into the system, manage incoming calls, process credit notes and invoices, monitor backorders, handle order cancellations, issue internal complaints and RMAs, follow up on corrective actions, handle customer questions on deliveries and delays, update customer details and price agreements
Seniority
Entry-level, individual contributor
