Customer Service Representative
Core
Handle customer inquiries, process orders, and coordinate deliveries for construction machinery and diamond tools.
Role type
Customer Service Representative
Builds
Order fulfillment and delivery logistics for construction equipment
Domain
Construction machinery and diamond tools
Deliverable
client delivery
Required skills
Order processing, inventory management, return handling, ERP system usage, multi-channel communication
Preferred skills
Technical aptitude, process improvement, trade fair support
Responsibilities
Handle incoming customer inquiries via phone and email, Register and process customer orders, Provide pricing and delivery information, Manage returns and credits, Coordinate deliveries and shipments, Work with ERP systems
Seniority
Individual Contributor
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