Customer Service Engineer
Core
Main point of contact for customers via phone and email, managing orders, deadlines, and ensuring smooth project execution.
Role type
Customer Service Engineer
Builds
Customer service operations and order fulfillment for material handling equipment
Domain
Industrial machinery / Material handling
Deliverable
client delivery
Required skills
English (B2), Czech (native), MS Office, order processing, deadline management, stakeholder communication, complaint resolution, internal system usage
Responsibilities
Handling customer inquiries via phone and email, processing and confirming orders, tracking project timelines, coordinating with production and logistics, resolving standard and non-standard situations, communicating schedule changes and design proposals, invoicing completed orders
Seniority
Individual Contributor
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