CSR Controls
Core
Managing customer orders, deliveries, and complaints to ensure product quantities are delivered on time and resolving non-conformities.
Role type
Customer Service Representative (Order Management)
Builds
Order confirmations, delivery schedules, and complaint resolutions for customers in data centers, healthcare, and manufacturing.
Domain
Thermal management and building systems
Deliverable
product features
Required skills
Order processing, backorder monitoring, complaint handling, customer care, case management, accounts receivable support, data entry
Preferred skills
SAP, Salesforce
Responsibilities
Input orders in SAP, monitor customer backorders, handle order cancellations, issue internal complaints and RMAs, handle customer questions on deliveries, follow up on pending quotes, manage case files in Salesforce, support debtor control, update customer details and price agreements.
Seniority
Individual Contributor
