Customer Care Representative
Core
Handling customer orders, managing returns and backorders, issuing invoices, and providing support to the sales force to ensure customer satisfaction.
Role type
Customer Care Representative
Builds
Order fulfillment and customer service processes
Domain
MedTech / Healthcare
Deliverable
client delivery
Required skills
SAP (4/HANA), Excel (pivot tables, Vlookup), electronic data interchange (EDI), order management, invoice processing, returns management, customer support
Preferred skills
MedTech/healthcare environment experience, advanced IT tools usage
Technologies
SAP, EDI, Excel
Responsibilities
Handling customer orders and monitoring delivery, managing reintegration of technician bags and used parts, managing backorders and customer returns, issuing and checking electronic invoices, providing customer support to the sales force, managing complaints
Seniority
Mid-level, 2+ years experience