Customer Service Agent (Project-Based)
Core
Support Customer Service Operations on non-critical deliverables relating to order management, line down registration, request for quotes, customer portal updates, and order tagging in system during Goldmine R2 transition.
Role type
Customer Service Agent (Project-Based)
Builds
Order management, line down registration, request for quotes, customer portal updates, and order tagging
Domain
Semiconductor / Business Management
Deliverable
product features
Required skills
Business management knowledge, Engineering field knowledge, Excel proficiency, Written communication, Verbal communication
Preferred skills
Semiconductor process knowledge, Salesforce CRM experience
Technologies
Goldmine, Salesforce CRM, Excel
Responsibilities
Manage orders, register line down events, handle quote requests, update customer portals, tag orders in system
Seniority
Entry-level / Graduate