CSR Security Qolsys
Core
Process customer orders, manage deliveries, and handle order-related inquiries and complaints to ensure product delivery aligns with sales agreements.
Role type
Customer Service Representative (Order Management)
Builds
Order confirmations, delivery schedules, and customer service resolutions for manufacturing clients.
Domain
Manufacturing / Supply Chain
Deliverable
client delivery
Required skills
Order processing, backorder monitoring, complaint handling, enquiry resolution, case management, data entry
Preferred skills
Experience in manufacturing, proficiency in English
Technologies
Salesforce, Lawson, SAP, MS Office
Responsibilities
Input orders into the system, monitor customer backorders, handle order cancellations and non-conformities, manage customer inquiries regarding deliveries, update customer details and price agreements.
Seniority
Entry-level, individual contributor
