Customer Planner
Core
Manage order fulfillment and scheduling for radial piston motors, acting as the primary liaison between customers and internal operations to ensure on-time delivery and capacity efficiency.
Role type
Customer Planner
Builds
Order schedules, delivery confirmations, and customer communication plans for radial piston motors.
Domain
Industrial machinery / Hydraulic components / Supply chain
Deliverable
client delivery
Required skills
Order processing, ERP system proficiency (SAP), demand planning, capacity balancing, logistics coordination, data reporting, process improvement
Preferred skills
Forecasting analysis, stakeholder management, problem-solving
Technologies
SAP
Responsibilities
Create and process individual orders and scheduling agreements; review customer orders against agreed parameters; confirm delivery dates and balance demand against capacity constraints; track open orders and backlog while communicating delays; coordinate preponements and postponements; liaise with dispatch for special transports; maintain customer communications and handle first-level escalations; create reports tracking key performance indicators; support continuous improvement of departmental processes.
Seniority
Individual Contributor