Engineer, Customer Service
Core
Managing customer orders, inquiries, and delivery logistics for thermal management and building systems products.
Role type
Customer Service Engineer
Builds
Sales orders, delivery plans, and customer support for HVAC and building systems
Domain
Building systems / HVAC / Thermal management
Deliverable
client delivery
Required skills
Order management, SAP/ERP system usage, logistics knowledge (ocean shipment, airfreight, customs documentation), customer relationship management, sales order entry, delivery planning
Preferred skills
HVAC knowledge, Mandarin language skills, factory visit organization
Technologies
SAP / ERP, Windows Excel, PowerPoint
Responsibilities
Handle customer inquiries effectively, manage customer orders to meet expectations, prepare delivery plans, enter sales orders into SAP/ERP, organize factory visits and logistics, provide customer support, ensure effective communication with production and material control departments
Seniority
Entry-level / Fresh graduate