Bilingual Customer Service Representative
Core
Bilingual Customer Service Representative managing export orders, quotes, and logistics for HVACR and cold chain technologies.
Role type
Bilingual Customer Service Representative
Builds
Customer order fulfillment and export documentation for industrial refrigeration and gas compression products.
Domain
HVACR / Industrial Refrigeration / Cold Chain Logistics
Deliverable
client delivery
Required skills
Export order management, quotation generation, shipping and tracking, RMA processing, cross-functional collaboration, project management, organizational skills
Preferred skills
Spanish fluency, experience with aftermarket and equipment support
Technologies
VPI, Salesforce Case Management, Oracle
Responsibilities
Enter and edit customer quotes and purchase orders; oversee orders through completion and shipping; process Return Material Authorizations (RMAs) and Customer Allowance Requests (CARs); adhere to export order documentation protocols; research and recommend parts using technical data.
Seniority
Individual Contributor, 2+ years experience