CSR Industrial Refrigeration
Core
Processing customer orders, managing deliveries, and handling complaints to ensure product quantities are delivered on time and as agreed.
Role type
Customer Service Representative (Order Management)
Builds
Order confirmations, delivery schedules, and resolution plans for delivery issues.
Domain
Industrial Refrigeration / Manufacturing
Deliverable
client delivery
Required skills
Order processing, backorder monitoring, complaint handling, credit note/invoice processing, customer communication, case management, data entry
Preferred skills
Experience in manufacturing, English proficiency, PC/MS Office skills, problem-solving
Technologies
Salesforce, Lawson, SAP, MS Office
Responsibilities
Input orders into the system, manage incoming calls, send order confirmations, monitor backorders, handle cancellations, issue internal complaints and RMAs, follow up on corrective actions, handle customer enquiries on deliveries, update customer details and price agreements.
Seniority
Entry-level, individual contributor
