Customer Service Representative ( Automotive Experience)
Core
Provide high-quality customer service and support for automotive clients, resolving inquiries and complaints while managing order and inventory data.
Role type
Customer Service Representative (Automotive)
Builds
Customer satisfaction and operational efficiency for automotive brands
Domain
Manufacturing / Automotive
Deliverable
client delivery
Required skills
problem-solving, customer relationship management, data tracking, ERP system proficiency, order management process knowledge, business communication
Responsibilities
Handle customer inquiries and resolve complaints, track metrics and drive action items based on KPIs, review customer demand and communicate risks to stakeholders, maintain accurate information in ERP systems and customer portals, generate reports on demand, shipments, and inventory, participate in customer meetings and provide business updates
