Customer Support Representative
Based in China
Core
Resolve customer inquiries and data discrepancies while improving operational processes and customer experience.
Role type
Customer Support Representative
Builds
Customer success stories and operational efficiency
Domain
Technology / Customer Operations
Deliverable
client delivery
Required skills
English communication, data analysis, CRM platform usage, ticketing systems, Microsoft Excel (filters, formulas, pivot tables), cross-functional collaboration
Preferred skills
Japanese or Korean communication, detail orientation, creative problem-solving, independent work, multitasking
Technologies
CRM platforms, ticketing systems, Microsoft Excel
Responsibilities
Respond to customer inquiries, document interactions, resolve data discrepancies, collaborate on complex issues, improve operational processes
Seniority
Entry-level, individual contributor
