IT Technician
Core
Installing, repairing, and maintaining desktop/laptop hardware, software, and peripherals for end users.
Role type
IT Technician (Help Desk/Support)
Builds
Production support for end-user computing environments
Domain
IT Infrastructure / Hardware Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
PC architecture knowledge, Windows 10/11 administration, Active Directory, imaging processes, hardware troubleshooting, software patching
Preferred skills
Microsoft Certified Systems Engineer, Mac OS, Android, iOS familiarity
Technologies
Windows 10, Windows 11, Active Directory, Mac OS, Android, iOS
Responsibilities
Install, repair, and perform preventative maintenance on personal computers and related systems; Configure cellular phones for end users; Install software, patches, and updates on desktops and laptops; Manage printer supplies; Track and maintain PC assets physically and logically; Provide 1st line technical support for hardware, software, and network connectivity issues; Troubleshoot software and hardware failures; Assist Network Administrator/Analyst with end-user network issues; Interact with vendors for hardware repairs; Perform image builds for desktops and laptops
Seniority
Mid-level, hands-on IC