Desktop Support Technician - IT support
Core
Provide comprehensive hardware and software assistance to employees, including imaging, troubleshooting, and asset management for Windows and Macintosh devices.
Role type
Desktop Support Technician
Builds
Hardware and software support for employees and new hires
Domain
IT Infrastructure / Desktop Support
Deliverable
client delivery
Required skills
Windows and Macintosh operating systems proficiency, Windows 10 imaging, TCP/IP and Ethernet networking concepts, printer management, hardware refresh, asset disposal and redeployment, data backup and recovery, warranty repair coordination, service request management, inventory management, cross-functional collaboration
Preferred skills
PC-based word processing, presentation, and email software, spreadsheet software with formula development
Technologies
Ethernet, Hardware Support, Mobile, TCP/IP, Windows Network
Responsibilities
Image and install software on Windows and Apple laptops/desktops, troubleshoot deployment issues across various platforms, manage printer installations and repairs, oversee data backup and recovery, conduct hardware refresh activities, provide walk-up support for users, manage spare parts inventory, support executive staff with technical needs, handle audio and video support health checks, manage depot operations inventory, resolve hardware and software application conflicts, track assets in management systems, compile weekly physical inventory reports, schedule repairs with external suppliers
Seniority
Mid-level, hands-on IC