IT Support Technician L1
Core
Provide first-line technical assistance to users by phone, email, and in person, troubleshooting basic hardware, software, and network issues.
Role type
L1 IT Support Technician
Builds
Daily IT operations for end users across multiple office locations
Domain
Enterprise IT Support
Deliverable
client delivery
Required skills
Windows OS, Microsoft Office, computer hardware, networking basics, troubleshooting methods, ticketing platforms, remote support utilities
Preferred skills
Power BI, Active Directory, Microsoft 365, Okta
Technologies
Active Directory, Microsoft 365, Windows, Office 365
Responsibilities
Troubleshoot and resolve basic hardware, software, and network issues; set up and configure desktops, laptops, tablets, and peripherals; install and maintain software applications and updates; document support cases and resolutions in ticketing system; assist with onboarding and offboarding tasks including account creation and equipment provisioning; escalate complex technical problems to senior IT staff.
Seniority
Entry-level, hands-on IC
