Junior IT Helpdesk Technician
Core
Provide Level 1 technical support for desktop hardware, software, telecom, and network issues to employees and affiliates.
Role type
Junior IT Helpdesk Technician
Builds
Support for system access, user accounts, software licensing, and mobile device management.
Domain
Healthcare IT / Enterprise Support
Deliverable
client delivery
Required skills
MS Office365, mobile device management, LAN/WAN networking, Windows OS, Active Directory, information security best practices, hardware and software configuration, troubleshooting, deployment, mobile OS knowledge, printer support
Preferred skills
University degree in IT or equivalent work experience, minimum 1 year in technical support, professional phone etiquette
Responsibilities
Answer incoming helpdesk calls, emails, and support tickets; monitor and convert helpdesk mailbox requests to tickets; install and configure software applications and systems; enable support for system access and user account management; document and track issues using incident management tools; conduct ticket reviews and statistic reports
Seniority
Junior, hands-on IC