IT Service Analyst
Core
First-line technical support for a multi-office legal organization, handling hardware, software, and connectivity issues via phone, email, and remote assistance.
Role type
Senior IC IT Service Analyst
Builds
Stable IT operations for legal-specific applications and enterprise office environments
Domain
Legal industry + Enterprise IT Infrastructure
Required skills
Windows OS support, Microsoft 365 administration, ticketing platforms (ServiceNow/Remedy/ManageEngine), hardware troubleshooting, remote connectivity support, IT asset management, legal application support
Preferred skills
ITIL principles, Zoom Rooms/AV technology, enterprise multi-office environments, professional services/legal org experience
Technologies
Windows, Microsoft 365, ServiceNow, Remedy, ManageEngine, Zoom Rooms
Responsibilities
Troubleshoot Windows laptops, Microsoft 365, hardware, software, and peripheral issues; Image, configure, and deploy laptops for new hires; Set up and test workstations, monitors, docking stations, and peripherals; Support Zoom Rooms and conference room audio/video technology; Resolve remote employee connectivity and application problems; Support legal-specific applications including document management systems; Record user interactions and technical issues in ticketing system; Escalate issues to Infrastructure, Security, or Applications teams; Maintain accurate IT asset inventory for laptops, monitors, and accessories; Participate in office technology projects, relocations, and hardware rollouts