Desktop Support
Core
On-site IT support technician providing hands-on technical assistance, device management, and network infrastructure support for clinical and administrative staff in a healthcare setting.
Role type
Junior to Mid-level Desktop Support Technician
Builds
Operational readiness of IT equipment and systems for clinical workflows
Domain
Healthcare IT / Clinical Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
diagnostic and problem-solving abilities, computer and operating system proficiency, IT help desk/ticketing platform experience, user training capabilities, technical documentation skills, hardware troubleshooting, network infrastructure support, inventory management, printer troubleshooting
Preferred skills
basic networking knowledge, on-site adaptability in fast-paced environments, Cisco hardware familiarity
Technologies
Cisco routers, switches, wireless access points, Wi-Fi systems, printing systems
Responsibilities
Diagnose and resolve user IT issues, train staff on hardware and software, monitor device and application performance, support network infrastructure and Wi-Fi coverage, manage IT asset inventory, verify equipment connectivity and readiness, assist with go-live events, document technical procedures
Seniority
Junior to Mid-level, hands-on IC