IT Service Desk Technician ( Miami Gardens)
Core
Providing Tier 1 technical support for enterprise end-users via phone, email, and in-person, handling hardware repairs, software installation, and troubleshooting.
Role type
IT Service Desk Technician (Tier 1)
Builds
Support for enterprise end-users, custom in-house applications, and company-wide workstations.
Domain
Healthcare IT / General Enterprise IT
Deliverable
client delivery
Required skills
Computer hardware repair and installation, Windows OS troubleshooting, Microsoft Office Suite proficiency, basic networking concepts, mobile device support (iOS/Android), ticket triage and escalation, documentation of troubleshooting procedures
Preferred skills
BA/BS in Information Technology, A+ or Network+ certification
Technologies
Windows 8/10, Microsoft Office Suite, iOS, Android, VPN, Printers/Scanners
Responsibilities
Serve as first point of contact for technical issues, perform initial triage and escalate complex problems, repair and install PC hardware and peripherals, troubleshoot custom in-house applications, configure mobile devices and printers, document operations manuals and knowledge base articles, monitor helpdesk ticket queues
Seniority
Intermediate, hands-on IC