Desktop Support Engineer
Core
Manage the lifecycle of end-user technology including laptops, desktops, mobile devices, printers, and software while providing technical support and troubleshooting.
Role type
Desktop Support Engineer
Builds
Support for laptops, desktops, mobile devices, printers, and business applications
Domain
IT Infrastructure / End-User Computing
Deliverable
client delivery
Required skills
Windows 10/11 support, Microsoft 365 administration, Active Directory management, hybrid Azure AD, Microsoft Intune, MDM, Group Policy configuration, software deployment, device imaging, lifecycle management, IT asset tracking, software licensing management, hardware troubleshooting, mobile device support
Preferred skills
hybrid SCCM and Intune support, leading hardware refresh initiatives, user migrations, large-scale deployments, basic project management
Technologies
Active Directory, Azure, Microsoft 365, Microsoft Intune, Windows, Office 365, Cloud, AI
Responsibilities
Troubleshoot and resolve issues involving Windows 10/11, Microsoft 365, and business applications; Support mobile devices such as iPhones, iPads, tablets, and hotspots; Assist users with printers, plotters, displays, and peripheral equipment; Manage support tickets to ensure timely resolution; Partner with internal teams and managed service providers to resolve technical issues; Support IT onboarding, deployments, upgrades, and acquisition-related integrations; Track and maintain inventory for IT assets including computers, mobile devices, printers, and software licenses; Monitor device health, lifecycle status, refresh schedules, and equipment disposal processes; Manage software licensing, subscriptions, and compliance; Assist with hardware and software rollouts for small and large user groups; Create and maintain technical documentation, processes, and user training materials