IT End User Support Specialist
Core
Design, govern, and continuously improve the enterprise endpoint computing environment for laptops, desktops, and mobile devices, focusing on architecture, security, and user experience.
Role type
Senior Endpoint Engineering & Service Management Specialist
Builds
Standardized endpoint images, configurations, security baselines, and application packaging for hybrid environments
Domain
Medical Devices / Enterprise IT Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Endpoint management (Intune, Autopilot), Windows OS deployment (hybrid AD/Entra ID), Microsoft 365 administration, ITIL service management, Core networking (DNS, DHCP, IP, Wi-Fi), Endpoint security & compliance, Automation & AI solutions
Preferred skills
Associate or bachelor's degree in CS/IS, 5+ years in endpoint engineering or systems administration, Experience with M&A integrations
Technologies
Microsoft Intune, Autopilot, Entra ID, Microsoft 365 E5, ITIL platforms
Responsibilities
Design and manage standardized endpoint images and security baselines; Oversee service outcomes for end user devices across incident, request, and problem management; Lead enterprise projects including device refreshes, OS upgrades, and M365 rollouts; Drive implementation of service desk tools and automation/AI solutions; Establish and maintain technical documentation and standards
Seniority
Senior, hands-on IC with strategic ownership