Technical Operations Center Manager
Core
Lead global 24/7 technical operations, ensuring service reliability, managing major incidents, and driving automation to reduce toil across critical infrastructure.
Role type
Senior IC Technical Operations Center Manager (SRE/Platform Ops)
Builds
Reliable global technical infrastructure and services for Universal Music Group
Domain
Music industry + Cloud/Enterprise Infrastructure Operations
Required skills
Infrastructure operations, Site Reliability Engineering, Incident Management, Problem Management, Toil Reduction, Automation, Cloud Operations, Change Management, Global Coordination, People Leadership
Preferred skills
Follow-the-Sun model experience, AI-assisted triage, Advanced scripting/workflow automation
Technologies
Cloud, Identity, Network, Systems, Observability, Telemetry, Runbooks, Automation Tools
Responsibilities
Lead day-to-day TOC operations and major incident response; Drive automation and toil reduction initiatives; Manage global shift handoffs and cross-functional coordination; Build and develop technical operations teams; Establish service ownership and operational readiness practices.
