Senior Incident Manager, Prime Video
Core
Leading incident response strategy and operations for Prime Video's video-on-demand platform to minimize customer-impacting incidents.
Role type
Senior Incident Manager (Strategy & Operations)
Builds
Incident response operating model, tooling vision, and 24x7 response capabilities for Prime Video
Domain
Streaming video / Cloud infrastructure / Incident management
Required skills
Incident management strategy, cross-functional coordination, operational metrics ownership, technical tooling vision, stakeholder escalation, team mentoring
Preferred skills
Large-scale distributed systems experience, enterprise incident management ownership
Technologies
READI tooling, observability platforms, incident management tooling
Responsibilities
Define incident response strategy and operating model; Develop vision for incident management tooling and capabilities; Lead high-severity incident response and coordinate cross-functional teams; Own operational metrics and drive continuous improvement; Mentor junior incident managers; Educate leaders and engineers on incident response best practices
Seniority
Senior, hands-on IC with strategic leadership