Workplace Technology Specialist - San Francisco
Core
First point of contact for employee technical assistance, providing hands-on support across systems, applications, and devices to ensure smooth daily operations and productivity.
Role type
Senior IC Workplace Technology Specialist (IT Helpdesk/Desktop Support)
Builds
End-user experience, device readiness, and secure access provisioning for employees (via careerplan.io/jobs/88-007-82-379-workplace-technology-specialist-san-francisco-at-bright-data)
Domain
Corporate IT / Workplace Technology
Required skills
Windows and macOS endpoint support, Okta (SSO, MFA, lifecycle), Microsoft Entra ID, Google Workspace administration, SaaS application management, MDM solutions (Jamf, Intune, Kandji), hardware and peripheral troubleshooting, networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi), user on-boarding and off-boarding processes
Preferred skills
IT project contribution, automation initiatives, process improvements
Technologies
Okta, Microsoft Entra ID, Google Workspace, Jamf, Intune, Kandji, Microsoft Office 365
Responsibilities
Provide tier 1 and tier 2 technical support for Windows and macOS environments; Manage user accounts, access, and authentication via Okta and Microsoft Entra ID; Administer and support SaaS applications including user provisioning and license management; Execute employee on-boarding and off-boarding processes including device preparation and secure deprovisioning; Support and troubleshoot hardware, peripherals, and conferencing equipment; Diagnose and resolve hardware, software, network, and connectivity issues; Track and manage support tickets to meet SLAs; Collaborate with InfoSec on security best practices and compliance
Seniority
Senior, hands-on IC
