BT Support Specialist II
Core
Local corporate IT representative providing hands-on onsite support for workstations, laptops, mobile devices, printers, and network gear while managing order entry applications and enterprise ticketing.
Role type
Senior IT Support Specialist (Infrastructure & End-User)
Builds
Reliable local IT services, hardware/software standards compliance, and efficient ticket resolution workflows.
Domain
Enterprise IT Infrastructure & End-User Computing
Required skills
troubleshooting desktop/mobile devices, Windows OS administration, remote support tools, order entry application support, hardware procurement, ticket management, policy development, hardware roadmap planning, system health monitoring, user training, equipment disposal coordination.
Preferred skills
knowledge sharing, coaching staff, managing special projects, product evaluations, wireless access point support, VPN connectivity administration.
Technologies
Windows, Microsoft Office, Mobile devices, Network gear, Printers, Servers, Storage, Routers, Switches, VPN, Ticketing systems
Responsibilities
Repair and support laptops, workstations, mobile devices, operating systems, and associated software; coordinate enterprise workstation OS deployments; prioritize and manage support tickets; train Support Specialist I associates and end users; serve as local escalation point for IT support issues; administer and support order entry applications; ensure hardware and software standards and license compliance; manage special projects and product evaluations; arrange disposal of retired computer equipment; provide emergency after-hours and round-the-clock support.
Seniority
Senior, hands-on IC with mentorship responsibilities