IT Help Desk Analyst
Core
Provide technical support, maintain, troubleshoot, and repair computer systems, hardware, and software while supporting a manual computer refresh project.
Role type
IT Help Desk Analyst / Support Technician
Builds
Computer and docking-station refresh project deliverables
Domain
Government IT / Hardware Support
Required skills
hardware troubleshooting, software installation, data migration, security controls maintenance, customer service, oral and written communication, Microsoft Office suite, Windows operating systems
Preferred skills
Windows 11 technical support
Technologies
Windows, Windows 11, Microsoft Office, WordPerfect
Responsibilities
Image computers, replace equipment, and migrate data as part of a refresh project; maintain, troubleshoot, repair, move, test, and upgrade computer systems and peripherals; provide technical assistance with applications and hardware; assist users with systems and software; access and transfer data to local, state, or federal databases.
Seniority
Entry-level to Junior, hands-on IC
