PC Support Technician
Core
Providing desktop and technical support services to military, civilian, and contractor personnel for the US Army Corrections Command.
Role type
PC Support Technician
Builds
Reliable IT operations for Army Corrections Brigade
Domain
US Military / Defense IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
hardware installation and configuration, software troubleshooting, system imaging, network connectivity diagnosis, service ticket management, Windows workstation administration, DoD cybersecurity policy compliance
Preferred skills
Army or DoD IT environment support, Network Enterprise Center (NEC) coordination, enterprise ticketing system management
Technologies
Microsoft Windows 10/11, Microsoft Server 2016/2019, Microsoft Modern Desktop Administrator
Responsibilities
Install, configure, troubleshoot, and maintain computer hardware, software, mobile devices, printers, and peripheral equipment; resolve hardware and software issues; support user accounts and system access; manage service tickets and IT asset inventories; provide on-call support for mission-critical incidents
Seniority
Mid-level, hands-on IC