IT Support Specialist
Core
Provide on-site and remote technical support for hardware and software issues across rental, retail, ski school, ticketing, and office environments.
Role type
IT Support Specialist
Builds
Maintains IT infrastructure and user accounts for ski resort and hospitality operations
Domain
Hospitality / Ski Resort Operations
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, PC repair, Windows 11 proficiency, Microsoft Office, WiFi and networking basics, ticket tracking systems, user account management, warranty processing
Preferred skills
HDI Certifications, A+ Certifications, ITIL, Knowledge-Centered Service (KCS)
Technologies
Windows 11, Microsoft Office, inTune
Responsibilities
Answer help desk calls, troubleshoot hardware and software problems, record calls in ticket tracking system, install and maintain hardware, replace faulty hardware, create and manage user accounts, deal with warranty issues, replace leased assets
Seniority
Entry-level, hands-on IC
