Concierge Assistant
Core
Maintain the Concierge Center and conference rooms while providing exceptional customer service to guests, visitors, and personnel.
Role type
Concierge Assistant (Guest Services)
Builds
Conference room operations, catering services, and visitor support for a law firm.
Domain
Professional Services / Legal
Deliverable
product features
Required skills
Hospitality or event coordination experience, Microsoft Office suite proficiency, telephone/console operator skills, vendor management, room setup and maintenance, scheduling system usage (EMS), cleaning and space organization
Preferred skills
Prior receptionist/concierge desk experience, event planning experience, law firm or professional services environment experience, Bachelor's degree
Technologies
Microsoft Office suite, iManage, EMS (conference center scheduling system)
Responsibilities
Compile and submit catering orders; coordinate daily conference center activities including room setup and supply stocking; assist with travel, car, and restaurant reservations; monitor conference rooms and pantry refrigerators; assist with internal moves and space cleaning; manage conference room bookings via EMS; back up reception duties; resolve guest issues promptly.
Seniority
Entry-level to Junior, hands-on IC