Associate Director of Client Initiatives
Core
Lead client listening, win/loss analysis, and strategic growth programs to support business development and elevate client experience for a legal services firm.
Role type
Senior management IC (Client Initiatives & Strategy)
Builds
National client development frameworks, strategic programs, and repeatable processes for insight execution
Domain
Legal services / Professional services
Deliverable
product features
Required skills
Strategic program design, data visualization (Power BI), quantitative/qualitative data analysis, enterprise CRM (Salesforce), survey platform administration (Qualtrics), people leadership, process governance
Preferred skills
Legal industry experience, professional services experience
Technologies
Microsoft Office, iManage, Power BI, Salesforce, Qualtrics
Responsibilities
Lead client listening efforts to gather feedback and identify opportunities; Scale win/loss debrief programs; Translate research findings into actionable steps for BD and leadership; Design and manage national priority account programs; Establish governance and tools for consistent execution; Create repeatable templates and playbooks; Optimize program deployment balance; Monitor initiative impact and refine strategy; Supervise direct reports and manage employee lifecycle events
Seniority
Senior, hands-on IC with management responsibilities