Director, Engagement - Mexico
Core
Lead the post-sale customer experience and adoption for a vertical of enterprise law firms and corporations, designing change-management playbooks and multi-year transformation programs.
Role type
Senior IC Engagement Director (Strategy & Team Leadership)
Builds
Client adoption playbooks, change-management frameworks, and multi-year transformation roadmaps for legal and corporate clients.
Domain
Legal Tech / Enterprise SaaS
Required skills
Change management, team building and scaling, vertical strategy, stakeholder management, operational discipline, data fluency, executive presence, cross-functional partnership.
Preferred skills
Legal industry experience, high-growth B2B SaaS background, regulated industry experience.
Technologies
None stated
Responsibilities
Define engagement models and adoption playbooks for a vertical; build operating rhythms for portfolio reviews and coaching; coach managers to act as strategic advisors; partner with GTM and Product/Engineering to drive value; translate vertical feedback into product and roadmap actions.
Seniority
Senior, hands-on IC with team leadership