Engagement Manager - Scaled Accounts
Core
Design and execute automated, tech-led adoption playbooks for a large portfolio of law firms and corporate legal teams to drive product usage, retention, and expansion.
Role type
Senior Engagement Manager (Scaled Accounts)
Builds
Scaled customer adoption programs, automated onboarding workflows, and portfolio growth strategies for a B2B AI legal tech platform.
Domain
Legal Technology / Artificial Intelligence / Enterprise SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Scaled customer success management, program design and execution, commercial ownership (GRR/NRR), data-driven portfolio strategy, cross-functional orchestration, technical fluency with CS/CRM/AI tools, metrics-driven forecasting
Preferred skills
Experience in high-growth B2B AI verticals, Legal Tech domain knowledge, building repeatable digital enablement motions
Technologies
CS platforms, CRM platforms, AI agents, LMS, data visualization platforms
Responsibilities
Design the scaled adoption playbook for tech-led onboarding and change management; Execute automated touchpoints and interventions from rollout to firm-wide adoption; Facilitate strategic touchpoints with high-stakes accounts while using one-to-many enablement; Drive sustained value through programmatic operating cadence and templated success plans; Manage portfolio health by monitoring adoption and utilization signals; Own commercials including renewal and expansion as repeatable motions; Orchestrate engagement across cross-functional teams to accelerate client success
Seniority
Senior Manager, hands-on IC with strategic ownership